EARGO 7 Virtually Invisible Self-Fitting FDA-Cleared OTC CIC Hearing Aids - Rechargeable, Lifetime Customer Support

Eargo 7 review I have been wearing the Eargo 7 hearing aids for just over 3 months and so far am very satisfied with the sound and quality of these OTC hearing aids. I have mild to moderate hearing loss and have worn prescribed CIC hearing aids for over 10 years, so I can offer a good comparison between the two options. Sound: The Eargos are my third pair of hearing aids and I find the sound to be as good as the sound from the hearing aids I bought from audiologists (both were high end Phonak brand). Adjusting to new hearing aids can take some time as the sound will seem a bit harsh and unnatural at first as your brain adapts to the sound. After I wore the Eargos for about a month I redid the Sound Match adjustment and have been very happy with the sound since. This is definitely one of the pluses of the Eargos as you can redo the basic Sound Match on your own and if you need help, it is just a phone call away. No need to run to the audiologist and you can repeat each test sound as often as you need to be sure you are hearing it. Comfort: The Eargos are easy to insert and remove. They are not as perfect a fit as my old hearing aids made from a custom mold for my exact ear shape, but they are comfortable and nearly invisible. I prefer the sound with the closed petals (fuller, richer sound) and have persevered through the itchiness (it does get better, but you really have to keep wearing them and deal with the itchiness for a while). Programs: I love that you can set up programs for a variety of hearing situations in these tiny hearing aids. Using ultrasound from your cell phone to do this is genius as most CIC hearing aids can’t be adjusted for different settings. I am using TV, Restaurant and Music and still playing around with the adjustments to find what I like best. At first, I would switch to the TV setting for watching television, but now I find the normal setting works fine for most shows and only switch when there is a lot of background music as in movies. The Restaurant setting is great and really does make conversations in noisy restaurants more enjoyable. I find the Music setting especially good for instrumentals. You can also adjust the volume, treble and base to your liking for each of these programs and enable Sound Adjust+ which I prefer. Care: I have waxy ears and that was a problem with my custom hearing aids as I needed to take them to the audiology office often for a thorough cleaning. The Eargos are so easy to keep clean. I follow the recommended schedule and I bought the deep cleaning kit to start. You can find more alcohol wipes on Amazon for a very reasonable price and you only need a tiny bit of the putty for each deep cleaning. Fit: It takes some experimenting with different sizes and style of petals to find the best fit, but they fit pretty well for something that isn’t customized for your ears. For my right ear, I wish there was a half size between the medium and large closed petals. Case and battery life: Excellent! My Eargos last all day and I can get two days of charging without having to plug the charging case back in for a charge. The one problem I have had with the Eargos is the pull thread and I see others have had the same experience. The pull thread for my right hearing aid has already come off. Fortunately, I can easily remove the hearing aid with out the pull thread (most likely because of the shape of my right ear canal). I will see about warrantee repair service for this when I am back in the US.

First, a little about me. I have been diagnosed with moderate hearing loss. My Eargo 7 was my second attempt to buy an OTC hearing aid. My first attempt did not go well because I was unable to get the company to give me ANY help. Calls and e-mails were not returned. So, the hearing aids were returned. As usual, Amazon did a great job with that. After more research, I decided to spend a little more and get the Eargo 7. That has proved to be a great decision. I will give you my honest assessment of its pros and cons. PRO: They were amazing right out of the box. Downloading the app was easy, and Eargo supplied several videos that answered most of my questions. After I registered my Eargos, they sent me an email that gave me three ways to contact them if I had any questions (E-mail, Phone number, online chat). I did have some questions, so I chose to call them. To my amazement, I was not asked to leave a message. The first time, I was put on hold for less than a minute, and all the other times, someone answered right away and was very helpful. This company delivers customer service! In addition to all this, they strongly urged me to set up an appointment with one of their audiologists to go over my needs and give me input on how to get the best results from my hearing aids. I just had my appointment today. The audiologist started by pointing out that she noticed that quite often, I was reducing the treble and the volume. I don't know how she tracked that information, but I was impressed. She gave me a chance to explain why I was doing this and then suggested that I try open petals instead of closed petals. When I finished the call, I followed her suggestion, and WOW...she nailed it. What was a very good hearing aid now became a great hearing aid. In summation, the hearing aids are great, and the customer service is beyond anything I could have hoped for. Eargo gets a well-deserved 5 stars from this happy user. CON: There is one thing I feel needs improvement. The App is not what I feel it could or should be. If you plan on adjusting your hearing aids manually, you can expect to be confronted with a weird plus and minus button. This would not be bad were it not for the fact that there is no display that shows the current setting for volume, treble, or bass. That would still work, except that when you go back to the presets, all the changes you made are erased. Any changes you make to the presets are kept, but once again, you can't see what changes were kept, and if you can't remember, you have to start over from scratch. A simple display showing what settings were made in the presets would quickly solve the problem. Other than that, I have nothing but praise for this amazing technology. Way to go Eargo!

I initially chose the Eargo 7 for its compact, nearly invisible design and promising technology—despite the high price tag. Having used this product consistently for more than two years, I can offer an accurate and honest review of its performance and limitations. The hearing aid performed well at first, but within the first year, the battery life began to decline. Fortunately, they were replaced under warranty. However, the same issue occurred again, the replacement device also failed after approximately one year of use shortly after the two-year warranty expired, the battery life significantly dropped, and now the device dies after just 2 hours of use. While the company did provide a replacement under the 2-year warranty these devices battery life does not last more than one year. For such an expensive and essential device, this is simply unacceptable. It's incredibly frustrating that a product meant to enhance quality of life can't maintain basic functionality beyond a year or two. Even worse, once the warranty ends, Eargo are charging me $396 for one hearing aid replacement. I have paid $2650 on this device initially. At this price point, company should stand behind its product, especially when it fails in the same way twice. Sadly, based on this experience, I cannot recommend Eargo 7.