Workforce Pro WF-4830 Wireless All-in-One Printer, Auto 2-Sided Print Copy, Scan/Fax, 50-Page ADF, 500-sheet Paper Capacity, and 4.3" Color Touchscreen, Works with Alexa - Black

This is the second Epson product that we have owned. The previous model was still working after 8 years of dependable service when we replaced it. We tried to move up to an Eco Tank model that we purchased locally. The unit would not connect to our wireless network, so we returned it to the store and purchased this model from Amazon. The overall quality of the output is just as good or even a little better than our old model. This unit is quite a bit faster that our old unit. The unit was also reduced by 34%, making an excellent buy. The jury is still out if it will be good in the ink usage department. Our old unit seemed to need a new cartridge every other week, I would purchased this model again,

I have never posted a seriously negative review of a product in the past as I try to work with the manufacture to fix their product problems and keep the customer happy. However, after prolonged attempts at resolution with this products issue I have to post something to show my frustration. The company has horrible customer service and does not support its flawed product, so I need to warn other potential customers to avoid my expensive mistake and seek a different manufacturer to purchase your printer and your ink. I bought this printer in December of 2021. It initially worked fine. I left on a vacation in July and returned in August to a long list of items to complete with close deadlines. Many required me to use my printer. Unfortunately, when I turned on my computer, I chose to update the software for the computer and for the printer (automatic requests that I clicked yes on – bad mistake). Once the printer software was updated it rejected the ink in my printer (which has worked previously and was Espon brand). Given very tight deadlines I called all over town and found some new Epson ink 20 miles away. I bought it and returned. The printer rejected the new yellow ink. I called customer service asking for help rolling back my printer software so I could finish my job and was dismissed. Now with a few hours deadline, I had to go buy a NEW printer and new ink (clearly NOT Epson brand), return, install and print. The deadline met, I recontacted Epson and asked them to take my printer back or replace the software as it was useless. I could not even print with black only ink when it rejected the yellow cartridge. They simply ignored me but asked for receipts, etc. to prove I bought new Epson Ink. That required more of my time to scan (with my new printer mind you), fill out forms, and submit. Weeks later they sent me a single new yellow ink cartridge. By then I was traveling again. I returned a month later, the ink was in my mail. I installed it – It does not work so now 6 weeks after the original problem I still cannot use my printer. I suspect to get any help I will need to go through all the same paperwork and hassle and will have no resolution of the software issue, which is the real problem, not the ink. Bottom line – this is a deeply flawed device with very touchy software glitches. The company is so paranoid to protect their ink business that they had made their device(s) unusable. I now see they were sued and they settled that lawsuit a few years ago. What they have not done is fix the problem nor do they want to help customers who have problems. I strongly recommend you not buy this device and seek a different manufacturer (probably none of their devices after reading the lawsuit information and noting they have not agreed to resolve the problem).

This unit has really great reviews and many from small biz owners who say it works great and lasts. I've had it for a month and I'm really happy with it. It's much better than my last one. If it lasts as so many other reviews say, it's a great purchase. **UPDATE** Loved this printer. Only used it a few times. On the 3rd month, I pushed the button to turn on the printer and there was no response at all. I tried everything. Checked all connections and the outlets. It would not turn on at all. I was out of the return window with Amazon, so I called Epson. They told me they are sending a unit to me and to return mine with the box and label in the shipment. But they said they are NOT SENDING A NEW UNIT, BUT A REFURBISHED UNIT! I am not at all happy about this! I purchased a new printer, not a refurbished printer, and I want a new one! So, I'm really unhappy with Epson right now.

Love these Epson Workforce All-in-one printers. They are very robust although the last one didn't stand up to the smoke damage from my house fire - poor thing. This one was easy to setup up on my home network and get me printing high quality ourput and print. The touch screen interface is very intuitive and allows quick access to all the functions of the device. Ink usage is pretty good as I made it through most of a ream of paper and that is mostly double-sided! Color is clear and clean, and the scan function is the awesome.

I found this printer surprisingly hard to install. First, I used the software on the DVD that came with the system. That caused my computer to crash and reboot! After it rebooted, I downloaded the (presumably newer) combo installer from the Epson web site. That ran, but when it came time to connect the printer to the wifi network, I found that there is no way in the Epson network configuration wizard to use a comma in the wifi password. There is a period and many other symbols, but I didn't see a comma. But our system admin used a comma in our wifi password, so I couldn't connect the printer to the wireless network. I had to dig up a LAN cable and plug the printer into a network switch, restart the installation and configure the printer for a LAN connection. That seemed to work, at least according to the installer, but when I tried to print a test page there was a print connection failure. After running the "Epson Printer Connection Checker", it found a printer port error and tried to fix it, but was unable to. So, I removed the printer entirely from the computer using Windows device management and had Windows try to detect the printer. That finally worked, although now the Fax device is missing. But at least now I can print, and the print quality looks good. But I'm still frustrated by the inability to connect to the wifi.

All in One is better than I expected... Very well packaged, took me about 45 minutes to set up. Easiest item I have ever set up. Set up & printed from my desk top & faxed several pages to other location, perfect I have had 2 Brother printers, Lexmark & HP, this EPSON is head & shoulders above everyone I have had. Best $129.99 I ever spent for any office product item. Highly recommend this printer

I installed, connected to the internet, everything was smooth and the 1st day I printed doc, scanned, sent air etc etc etc, and it was working absolutely great. Next day started asking to perform updates, then it was disconnected to the air computer, I couldn't scan, I connected a cable directly and it didn't work either, becae a nightmare and as last resource, I had to scan through a usb device and then connect to the computer back and forth. Then next days, it was always for updates, downloading more date on my computer as well update the printer, it is like they are spying everything you do with a printer, I just want to use it to print/scan/copy documents or any other info, if it is working just find the 1st day, why these companies begin with harassing the buyer with all these daily updates or connecting hundreds of things to make it work. It was much easier in the past, you just install the program of the printer with a CD and that was it! I had one of those printers before this one and it worked for 12 consecutive years with NO PROBLEMS whatsoever. And the last problem is that IS NOT WORKING AT ALL, I had to stored the printer computer and all my office equipment for 6 months and I plugged in everything and the printer asked for new cartridges, I took them out and they are still full of ink, my fingers completely colored & stained are witnesses & now it says use Epson Support code error 031006 ?!?!?!?!?! There is not a web/ph/any kind of information where do I need to go, I barely use the printer at all, it still has some of the protection plastic and it is already damaged. What a pain. Seriously they should at least add who or where we can ask for help. Now AGAIN buying a new printer because for sure EPSON IS NOT GOING TO HELP ME :((((

I've only had it for 60 days so far it's good but no matter what I do I cannot figure out how to scan through my email from the display board no matter what I do it will not connect I had to download an app and then through that app I can scan documents from my tablet to the machine but I cannot do it on the display but the copies come out good the colors good you get a lot of colored for one full cartridge of ink so far so good Love the dual tray just can't scan from the display.