No software, no user guide and no asseble instructions in the delivery. please send them asap. tnx

Hi USB flash is sent with the package. There is software and user guide.

How I can have technical support?

Yes. mail to joanie12316@126.com

Can I use Microsoft word to create a document and formatting?

No, you can not use Microsoft Word to operate the Robot plotter. You can use most vector based drawing programs, but they will need output reformatting to work. This machine was designed to use Inkscape Drawing program. It is freeware and does support most other formats for conversion. It does have a built in word program for writing .

What is your return policy?

Lifetime service guide. One year warranty. Return every part and send to specified address, full amount will be refunded.

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

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Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

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A3 Pen Plotter, iDraw1.0-16T A3 Working Area XY Plotter, Handwriting Writer Drawing Robot Kit iDraw Hand Writing Robot Kit -Assemble Needed

Product ID: 71100782

Details

Brand
iDrawHome
Color
A3 Working
Item Weight
5.4 pounds
Material
Aluminum Steel
Product Dimensions
13.78"D x x

📐A3-sized 13.78"x13.78" working area

🔋Improved power signal on main control board

⚙️Partially assembled, easy final setup

COP 2427998

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Sold byAmazon ColombiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

✍️ Elevate your art game with robotic precision and hands-on creativity!

PRECISION MEETS SCALE - Draw intricate designs up to near A3 size with a 13.78"x13.78" XY plotter workspace.
RELIABLE POWER DELIVERY - Enhanced control board power signals ensure smooth, consistent pen plotting performance.
DIY ASSEMBLY PRO RESULTS - Almost fully assembled kit lets you finish setup quickly and start creating original art.
LIFETIME SOFTWARE SUPPORT - Stay future-proof with ongoing updates and compatibility improvements for your creative workflow.
CREATIVE AUTOMATION UNLOCKED - Perfect for designers, educators, and automation enthusiasts to produce hand-drawn quality output.

The iDraw1.0-16T A3 Pen Plotter is a semi-assembled XY drawing robot designed for near A3-sized paper (13.78"x13.78" working area). It offers improved power management on its control board and lifetime software support, making it ideal for creators, educators, and DIY enthusiasts seeking to automate handwriting and drawing tasks with high precision. Note: It requires Windows 10 and assembly of the pen arm, and it plots at slightly smaller than true A3 size.

Specifications

ASIN	B07FPL6R6F
Best Sellers Rank	#470,082 in Office Products ( See Top 100 in Office Products ) #14 in Computer Printer Developers #78 in Wide Format & Plotter Printers
Customer Reviews	3.6 3.6 out of 5 stars (23)
Date First Available	July 19, 2018
Item Weight	5.39 pounds
Item model number	ROB-045
Manufacturer	Robot House
Product Dimensions	13.78 x 13.78 x 6.69 inches

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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Excellent communication throughout the order process. Product is perfect.

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The MOLLE sheath is of exceptional quality. Very happy with my purchase.

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COP 2427998

Duties & taxes included

In stock

Sold byAmazon ColombiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Colombia.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Farhan Q.

The delivery time was excellent, and the packaging was secure.

2 months ago

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Customer service was outstanding when I had questions about the product.

2 days ago

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