Question 1

The pad keeps coming off when mop inserted into bucket, why it doesn't work?

Accepted Answer

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Question 2

Why the lid comes off when bucket lifted?

Accepted Answer

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed "LOCK" is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

Question 3

What can I do if any accessories (including mop handle or cleaning cloth or mop-head) missed or broken?

Accepted Answer

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

Question 4

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

Accepted Answer

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

Question 5

The mop-head is difficult to go inside into bucket, why?

Accepted Answer

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

ASIN	B0C61YD4XK
Additional Features	Hands-Free Cleaning, 360° Spin
Best Sellers Rank	#217,254 in Home ( See Top 100 in Home ) #797 in Cleaning Buckets
Brand Name	JOYMOOP
Color	White
Customer Reviews	4.2 4.2 out of 5 stars (1,011)
Handle Material	Stainless Steel
Handle Type	Stainless Steel
Head Material	Microfibre
Included Components	1 Bucket, 1 Instruction Manual, 1 Mop-head with 1 Pad, 2 Extra Pads, 5 Mop Handle Rods
Item Type Name	Cleaning Tool
Item Weight	4.5 Pounds
Manufacturer	Jianmei
Manufacturer Part Number	24-D-3GB-JM
Material Type	Polypropylene, Stainless Steel, Microfiber, ABS
Model Number	Bucket #2124
Set Name	Bucket #2124 + 60" Flat Mop + 3 Pads
Volume	6.5 Liters

JOYMOOP Flat Mop System, Microfiber Mop and Bucket Set, White, Household & Commercial Floor Cleaning Mop with Long Handle, Includes 3 Microfiber Pads

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