Question 1

I used the XIM Matrix for the first time, but I can't connect to the Manager application. What should I do?

Accepted Answer

1.The XIM MATRIX and XIM MATRIX Manager must be the same version. 2.Make sure that Bluetooth permission is enabled on the device you are using with the Manager app. (Some PCs may need to purchase a separate Bluetooth receiver.)

Question 2

I want to update the XIM Matrix firmware, but my PC can't recognize it. What should I do?

Accepted Answer

If you are having trouble upgrading the firmware on your PC, try the following troubleshooting steps 1.Restart your PC. 2.Try a different USB port on your PC. 3.Try a different USB cable. 4.Boot in safe mode. 5.Try a different PC.

Question 3

I have an iPhone and Mac. Should I wait for the official iOS XIM MATRIX Manager (Testflight) release after the beta?

Accepted Answer

If the iOS XIM MATRIX Manager beta is full, please prioritize the PC or Android versions. You will have to wait for the official or next beta release from XIM.

Question 4

Why does my PS5 Remote Play disconnect after connecting successfully? What should I do?

Accepted Answer

Connect your PS5 via LAN and forget all Wi-Fi networks in settings, as it may still use Wi-Fi. Reset your network by unplugging your PS5, modem, and router for 2 minutes. Note: Poor network connections can cause delays and lags.

Question 5

Is the XIM Matrix "Plug-and-Play"?

Accepted Answer

No. You must complete the following steps before use:1.Update firmware via PC/Mac at xim.tech/start 2. Download and configure the XIM Manager App (iOS 13+/Android 6+/Windows 10 x64+) 3. PS5 users must also set up PS Remote Play and use wired Ethernet

Question 6

Why am I experiencing input lag or disconnects on my PS5?

Accepted Answer

For PS5 gaming, XIM Matrix utilizes the Remote Play protocol. For the best experience, a wired Ethernet connection is mandatory for both your console and the XIM Matrix. Using Wi-Fi can lead to latency and reliability issues.

Question 7

Why is the LED flashing red or the App crashing?

Accepted Answer

Red LED usually indicates power issues (try different USB) or firmware mismatch. Fix App crashes by updating both App & firmware. Most issues are setup-related, not hardware defects.

Question 8

Will this get my account banned?

Accepted Answer

XIM Matrix is designed to mimic controller inputs. However, we recommend checking your specific game's community guidelines. We provide the tool; how you configure Smart Actions is up to the user's discretion.

Question 9

My Razer/high-end mouse isn't working properly. Is the adapter broken?

Accepted Answer

High-performance mice with bright RGB lighting consume significant power.If the XIM Matrix doesn't receive enough power from the console port,it may disconnect.We recommend turning off the mouse RGB or using an external powered USB hub for stability.

Question 10

Why does the XIM Matrix Manager App crash or disconnect whenever my phone screen turns off?

Accepted Answer

This is not a hardware defect. It is a common behavior of smartphone operating systems (both Android and iOS) called "Battery Optimization" or "Power Saving Mode."

Question 11

Is XIM MATRIX compatible with third-party scripts? Does it support Cronus Zen scripts?

Accepted Answer

No. XIM MATRIX is NOT compatible with Cronus Zen, ReWASD, or any third-party scripting tools.XIM MATRIX uses its own built-in Smart Actions system for input automation, configured entirely through the XIM Manager App.

Question 12

Does XIM MATRIX work with PS5? Do I need a wired internet connection?

Accepted Answer

Yes, XIM MATRIX supports PS5, but PS5 gameplay REQUIRES • A wired Ethernet connection for both your PS5 and XIM MATRIX • PS Remote Play setup Wi-Fi is NOT sufficient for PS5 use and will cause connection issues.

Question 13

Why won't the XIM Manager App connect to my XIM MATRIX?

Accepted Answer

Common solutions for App connection issues 1. Ensure Bluetooth LE is enabled on your phone/PC (standard Bluetooth is not sufficient) 2. Confirm your device OS: iOS 13+, Android 6+, or Windows 10 x64+ required

Question 14

Why won't the XIM Manager App connect to my XIM MATRIX?

Accepted Answer

3. Update the XIM Manager App to the latest version 4. Restart both the app and the XIM MATRIX device 5. Look for the cyan flashing LED on XIM MATRIX — this indicates it is ready to pair For detailed steps, visit guide.xim.tech

Question 15

Does XIM MATRIX work with Razer or Logitech mice?

Accepted Answer

Most Razer and Logitech mice are supported, but high-power RGB mice may cause disconnection issues due to power draw. To resolve this 1. Disable RGB lighting on your mouse 2. Or use a powered USB hub (not included)

ASIN	B0CCRX5NT7
Additional Features	Wireless
Best Sellers Rank	#582 in Video Games ( See Top 100 in Video Games ) #29 in Xbox Series X & S Accessories #34 in PlayStation 4 Accessories #173 in PC Accessories
Brand Name	Mcbazel
Button Quantity	1
Color	Black
Compatible Devices	PC, Playstation 4, Playstation 5, Xbox One
Compatible Video Game Console Models	Microsoft Xbox One, Microsoft Xbox One S, Microsoft Xbox One X, Microsoft Xbox SERIES S, Microsoft Xbox SERIES X, Sony PlayStation 4, Sony PlayStation 5
Connectivity Technology	USB
Controller Type	Keyboard
Customer Reviews	4.2 4.2 out of 5 stars (1,525)
Hardware Platform	PC
Included Components	Converter
Item Dimensions	4.49 x 4.49 x 1.5 inches
Item Weight	0.1 kg
Manufacturer	XIM
Manufacturer Part Number	uni-010269
Model Name	XIM MATRIX
Model Number	MX-010269
Package Quantity	1
Power Source	Battery Powered
Unit Count	1 Count
Warranty Description	1 year

XIM Matrix Multi-Input Adapter Converter for Xbox Series X/S, PS5, Xbox One, PS4, PC

Description

Specifications

Common Questions