Two hours, many calibrationa, 1 minutes later: "The tank is empty or removed" error message that doesn't go away. Frustrating. Help?

Please follow the steps below to calibrate your fountain step by step: 1. Place the base separately on a hard, flat surface. 2. Enter the DEVICE SETTING and Tap the "Calibration." 3. First Step: Confirm and Calibrate the base first. (Do NOT place the water tank or anything on the base.) 4. Assemble the tank without adding water and install the filter(pump, water pipe, water tray, filter lid, and spout). 5. Second Step: Place the water tank on the base and confirm the calibration. (Do NOT add water and install the filter.) Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Is this cat water fountain suitable for dogs?

Hi friend, Thank you for your question. This cat fountain is not recommended for dogs, only recommended for cats. Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Will this send a push notification to my phone when the water level is low?

YES. You will receive a low water alert from the APP, but you need to turn on the notification permission for the PETLIBRO APP on your phone first. Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

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PETLIBRO App-Controlled Cat Water Fountain, Pet Water Fountain with Stainless Steel Tray, Water Fountains for Cats Indoor with Drinking Monitoring, 2.4G Wi-Fi Cat Fountains for Drinking

PETLIBRO App-Controlled Cat Water Fountain, Pet Water Fountain with Stainless Steel Tray, Water Fountains for Cats Indoor with Drinking Monitoring, 2.4G Wi-Fi Cat Fountains for Drinking

Product ID: 540095511

Details

Brand
PETLIBRO
Colour
White
Item weight
953 g
Material
Stainless
Product dimensions
23.1L x 19.1W

💧2.5L multi-mode water flow

📶2.4GHz Wi-Fi app control

🛡️304 stainless steel tray

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COP 971877

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Description

💧 Stay ahead of your cat’s health with smart hydration innovation!

PAW SENSE HEALTH MONITORING - Real-time drinking data and health insights keep your feline friend thriving.
SMART ALERTS EASY MAINTENANCE - App notifications remind you to refill, clean, and replace filters—never miss a beat.
HYDRATION GOALS AT YOUR FINGERTIPS - Set and track your cat’s daily water intake effortlessly via the intuitive app.
WHISPER QUIET STAINLESS STEEL DESIGN - Premium 304-grade stainless steel tray minimizes allergens and noise at just 23dB.
MULTI LAYER FILTRATION FOR PURE WATER - Advanced filters remove heavy metals and impurities, ensuring fresh hydration every sip.

The PETLIBRO App-Controlled Cat Water Fountain combines smart 2.4GHz Wi-Fi connectivity with a 2.5L capacity and a premium 304 stainless steel tray to deliver fresh, filtered water. Featuring the PawSense Health Monitoring system, it tracks your cat’s drinking habits via an easy-to-use app, providing real-time hydration data and alerts. Its whisper-quiet pump and multi-mode water flow cater to your cat’s preferences, while smart reminders ensure hassle-free maintenance. Designed for indoor use, this BPA-free fountain promotes healthier hydration and reduces allergen risks, backed by a 24-month quality guarantee.

Specifications

ASIN	B0BSFB2D37
Additional Features	Cat Water Fountain with Stainless Steel Tray, Drinking Data Monitoring, Easily App Control (Only Supports 2.
Animal Water Dispenser Form	Fountain Water Dispenser
Best Sellers Rank	#24,127 in Pet Supplies ( See Top 100 in Pet Supplies ) #335 in Cat Fountains
Brand Name	PETLIBRO
Capacity	2.5 Liters
Color	White
Customer Reviews	4.0 4.0 out of 5 stars (1,588)
Dog Breed Size	Extra Small, Medium, Small
Global Trade Identification Number	00755752951994
Included Components	1AC Power Adapter, 1App Monitoring Cat Water Fountain, 1Multi-layer Filter & Pump Sponge, 1User Manual, 1*Wireless Pump
Indoor Outdoor Usage	Indoor
Item Dimensions L x W x H	23.1L x 19.1W x 16H centimeters
Item Type Name	Cat Water Fountain 01
Item Weight	953 g
Manufacturer	PETLIBRO
Manufacturer Part Number	PLWF105
Material Type	Stainless Steel
Model Number	PLFF005
Pet Type	Cat
Power Source	Corded Electric
Target Species	Cat
UPC	755752951994
Unit Count	1 Count
Voltage	2.4 Volts (AC)

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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The MOLLE sheath is of exceptional quality. Very happy with my purchase.

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Excellent communication throughout the order process. Product is perfect.

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COP 971877

Duties & taxes included

In stock

Sold byAmazon ColombiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Colombia.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

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Good experience, but the tracking updates could be better.

2 months ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

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