I ordered a cleaning kit. It arrived incomplete. How do I contact the company?

Steve, We are the seller of this product. I hope Amazon allows this, but here is my email address bob@clockrepairservice.com let me know what was missing and we will send it out next day. Im sorry for the problems. I did look on the listing page and I could not find anywhere it says to "contact Seller" I will keep looking back to this post to make sure it gets to you. Thanks Bob

Works for mechanical and automatic old wristwatches? As an omega?

Yes. Kit has some very small applicators that should suit your needs. I used it for a grandfather clock movement restoration after cleaning it ultrasonic cleaner.

Will this work on pocket watches?

I would not use it on a watch. We have never tested it on watches. It might be fine but again its not been tested

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Synthetic Clock OIl Kit

Product ID: 387317118

Details

Brand
Horace
Colour
Light Gold
Display type
Analog
Special features
Silent Clock
Style
Modern

⏳Tested on 3,000+ clocks

🎯Precision oiling pins

🛠️Complete DIY oiling kit

COP 289042

Duties & taxes included

In stock

Sold byAmazon ColombiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Colombia.

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Description

🕰️ Keep time flawless—because your clock deserves the best!

DIY MASTERY - Perfect for professionals and enthusiasts who value hands-on clock care.
ALL IN ONE KIT - Includes oil, cleaning stick, oiling pins & cup—no extra tools needed.
SILENT OPERATION - Keeps your clocks running smoothly and quietly, preserving ambiance.
PINPOINT PRECISION - Oiling pins ensure exact application, preventing waste and damage.
PROVEN RELIABILITY - Tested on over 3,000 clocks across a decade for unmatched trust.

Horace Whitlock’s Synthetic Clock Oil Kit is a meticulously tested, all-inclusive solution designed for cleaning and re-oiling mechanical clocks. Trusted by over 3,000 clock owners in the last 10 years, this kit features precision oiling pins, a cleaning stick, and superior synthetic oil to ensure silent, smooth operation of grandfather, wall, and mantle clocks without expensive equipment.

Specifications

ASIN	B079KVK2FN
Additional Features	Silent Clock
Alarm Clock	No
Batteries are Included	No
Brand Name	Horace Whitlock
Clock Form	Mantel
Color	Light Gold
Customer Reviews	4.7 4.7 out of 5 stars (1,227)
Dial Color	Light Gold
Display Type	Analog
Frame Material	Wood
Indoor Outdoor Usage	Indoor
Item Dimensions W x H	10.2W x 5.1H centimeters
Item Weight	109 g
Manufacturer	Horace Witlock
Manufacturer Part Number	unknown
Material Type	Brass
Mounting Type	Wall Mount
Number of Items	1
Operation Mode	Mechanical
Power Source	Automatic
Room Type	Study Room
Shape	Cup
Size	4 inches x 2 inches
Style Name	Modern
Theme	Classic
Watch Movement	Mechanical

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

Pooja R.

The customer service exceeded my expectations. Perfect for buying products you can't find elsewhere.

1 week ago

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COP 289042

Duties & taxes included

In stock

Sold byAmazon ColombiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Colombia.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

View all Trustpilot reviews