Galanz GLF11US2A16 Upright Temperature Control Convertible Refrigerator/Freezer, Stainless Steel, 11 Cu.Ft

I’ve had this fridge since March 2024 and I very much enjoy it. I love the temperature control of it. It is not loud at all. The decibel stated in the description is higher than what the fridge actually makes. The fridge is pretty spacious, it is true to the pictures seen where they fit a rack of rib inside. There are some designs inside the fridge I would like to change, but that’s just me overstuffing this fridge with food. The quality of the fridge is just ok, on the side of the fridge and parts of the door you can see some manufacturing errors like the surface on the side if the fridge not being smooth and protruding. these were not deal breakers because it is being used in my garage and it didn't make any funny noises or break during my 30day period.

Thank you Amazon for the level of service you've provided! I wish that the product itself was at that level, or that the manufacturer was responsive with timely after-sale service. Here's my story. We purchased this item for a specific reason: We have a pretty high-end refrigerator/freezer in our kitchen. After 10 years, that freezer stopped working and, because the specific appliance is no longer produced, the part may take up to about two weeks to get installed. So when I looked at the Galanz GLF11US2A16 Upright Temperature Control Convertible Refrigerator/Freezer on Amazon's website -- and saw that it was available for delivery in two days -- I jumped at it. And admittedly, most of the reviews are good. But here's the deal...a manufacturer proves their value especially when things DON'T go right. The good ones have a number of ways to troubleshoot, or otherwise solve the problems at hand. Not so much with Galanz, apparently. We received the appliance this morning from Amazon, delivered by a very nice delivery crew. They even removed the item from its packaging so I could inspect before they left. Everything looked good. I plugged in the frig. After an hour I checked and it said that the temperature was 75 degrees I could hear the motor running (to its credit, very quietly). The minimal instruction booklet (literally 6 point type on pages measuring 3" x 5") gave a phone number. When I called, they told me that the device takes 4 hours to BEGIN cooling. Gave the proscribed 4 hours...temperature IDENTICAL 75 degrees. That's when I called Galanz, again, and was informed that a repair would take 2-3 weeks. Not what I signed up for. I asked for their corporate office number, which was provided. Unfortunately, every department that was offered as an option led to a voice mail. At that point, I called Amazon, and spoke with a wonderful agent, Renee, who issued refund. This brick is going back. I'll look for a different manufacturer. Galanz had their chance, and they blew it.

Using it as a refrigerator. It's a very nice size for a small office (I don't need a freezer). It looks great. However, it is LOUD. I'm disappointed. UPDATE: It's much quieter after the first day. Perhaps the freon needed to settle. i'm actually quite pleased with the refrigerator and changing my review from three to five stars.

Works well and I like it. But I don’t like how loud it can get as a freezer.

The product works well. The problem is the compressor is very loud and never shuts off. It runs constantly. It's so loud from 20 feet away that I can't even hear the person sitting next to me.

I hated your delivery service, once they finally did delivery the freezer they dropped it off and ran. Wouldn’t help taking it out of the box. Overall I love the freezer, it got cold within hours and has been going strong and keeping my food frozen.

Product stopped working after 6 months of use in refrigerator mode. Customer service was friendly and helpful in getting the warranty claim process started, but after they sent the claim to "the appropriate department" nothing happened. It has now been over three weeks and still nothing. I have called customer support multiple times, and each time I have been told (very politely) that my claim has been sent to the appropriate department. While I appreciate that the people I have spoken to have been polite, it is incredibly frustrating not being able to reach someone who can actually provide an answer or let me know if my claim will be honored. We really liked the fridge while it was working. It is great for smaller kitchens/spaces when you need to maximize your refrigerator space. Just know that if it dies, you might be stuck with a waste of money and a friendly, "I'll pass your request along!"

“I highly recommend this business.” “Their customer service is second to none.” “The product quality is consistently outstanding,