Self Cleaning Bottom Loading Water Cooler Water Dispenser | 3 Temperature Settings - Cold, Hot, & Room temps. Durable Stainless Steel Construction. UL/Energy Star Approved

For more than 8 years we have owned a top loading water dispenser and have been satisfied with its performance. Prior to that we rented a top loading dispenser. Both had spigots for hot and cold water. However, when our most recent water dispenser leaked all over the floor over night last week, we decided a bottom-loading model was more in keeping with our current ages (70). What a great decision. I cannot tell you how easy it was to set up this unit and install the water bottle. HOORAH! We went from 5 minutes to less than a minute. Carrying the top loading bottle to the old unit, turn it over without splashing the wall, settling it in place -- no more. I put the dispensing tube in the bottle and slid it into the unit. Shut the door and that was it. HOT is very hot; cold is ice cold and cool is cold but without the bite. I have a huge tea mug that holds 20 oz and I filled it with hot water without a problem. Other people have complained but it worked perfectly for me. I noted in the manual that the HOT tank holds a liter of water; that is equivalent to 33 ounces or an ounce more than a quart. Now, for the first install I did take the time to follow the instructions and clean the unit by running a half gallon plus of water through the newly setup unit. It was at this point that I ran into my only problems. First, removing the screws so I could lift off the top of the unit was easy enough. The top stuck but I did not force it; jiggling proved to be enough to get it off. It hangs down the back and no wires need be removed. I don't have a bucket to catch the water from the rear drain so I used a giant bowl. I was not prepared for the fact that the water shoots straight out at first and I missed a few ounces but not a big deal. The second part of the cleaning routine is to remove the white top over the inner tank. This is not well described in the manual and mine would not come off. Again, I did not want to use too much force and damage the unit. There is a number to call but our Avalon was delivered on Sunday so I was going to have to wait. But no, YOUTUBE! Of course, there was a video on YouTube and it demonstrated how to pull off the top. I had to use a bit more force but it was fine. No tubes or wires need to be disconnected. The half gallon+ of water is poured into the tank and the lid was easily replaced; the top is screwed in again and the unit is drained. Really, once I went though the process, I realized that the next time will be much quicker. I think the whole cleaning process can be accomplished in about 10-15 minutes at most. This cleaning process has nothing whatever to do with the "self-cleaning" -- that is electronic and is handled by pushing the self-clean button in the rear of the machine. I have not owned this unit long enough to use self-cleaning. The manual recommends that the cleaning process I described above be done about every 6 months. The manual also recommends using citric acid crystals in the water to remove any mineral deposits which may have built up in the tanks. I am sure I can find these online as well. In summary, I think this unit is easy to set up and the water bottles are very easily installed in the unit. I had no problem whatsoever. The water tastes great (we use Crystal Spring water) and there is no aftertaste. Most of the time there is no noise at all except when the condenser goes on. This was true of my old top loading water dispenser as well but the Avalon is quieter than that unit. Any noise is periodic and related to cooling or heating the water. It is like an air conditioning unit turning on; if you want cool air you put up with it. Well if you want hot and cold water, you need to put up with the condenser working from time to time. The manual lists phone numbers, email support address and the website. The unit itself has a troubleshooting number to call on the bottom inside behind the door where the water bottle sits, Finally, I appreciate the storage hanger on the inside of the door on which to hang the water tube when replacing water bottles; the tube is ALWAYS above the floor of the unit and away from any dirt or debris. Assuming there are no significant problems that develop in the next months, I heartily recommend this water dispenser.

We live somewhat rural and have a well. The well water is not always good. There are times it is great but depending on the water levels and time of the year it can have a problem with hydrogen sulfide. If you aren't sure, that is the stuff that smells like rotten eggs that goes into propane so you can smell a leak. Blech. I'm so not drinking that. We've been doing bottled water and more than a little bit of soda. I decided to kick the soda habit so started drinking more water. I feel really bad burning through so many bottles, even with recycling, plus the costs. I decided to get a water cooler. Going into it I knew I wanted instant hot water and a bottom loader. I did a good bit of research that led to this unit. Most the brands have as many 1 star as 5 star reviews, often worse. The big review articles all pointed to this brand (though a different model). I opted to step up a bit to get the self cleaning feature because I know I'm not going to take it apart to clean as often as I should and am not interested in drinking nasty water. As usual it arrived quickly (thanks Amazon). I set it up without any trouble and got the first bottle hooked up. Even though setup was simple to the point that I didn't really need directions, I took time to look at the directions. I'm glad I did because it suggests running out at least 1 quart of water before turning on the hot and cold. I did 16oz from each of the dispensers then turned everything on. The instant hot water is great. I love being able to make a cup of tea right away. I wish I could adjust the temp because I often make green or white tea, which should be steeped at a cooler temp. My solution is to add some room temp water to bring the water temp in my mug down. Problem solved. The cold water is too cold for me. I tend to drink room temp water. My family likes ice water though, so the cold water works great for them. The room temp water is much colder than room temp. I think it is because there is a reservoir with the water in it that is next to the cold water reservoir. This results in colder than room temp but not so cold it hurts my teeth water. I actually find it to be the perfect temperature so I really enjoy it. The self cleaning feature is nice but I thought it might be on a timer. Sadly you have to activate it manually once a week. I think I can manage to remember that and activating it is easy enough. You flip and hold a switch till it turn on (about 3 seconds). The switch is away from the hot, cold, light switch so you won't accidentally turn off those features. It fits the 5 gallon bottles available at our grocery store. We picked up 2 bottles and the first emptied quickly (partly from throwing out 1.5 quarts, partly from filling the reservoirs, and partly from the novelty of it in a house with 4 children). My wife picked up a third bottle when she exchanged the empty at the store. I think we might get a fourth just to make sure we've got water on hand in case we don't go to the store for a bit (sometimes we get snowed in for days). I'm drinking about a gallon a day at this point by myself plus 5 others in the family so we can still finish a bottle off every 3 days or so. I do have a couple minor complaints, though not enough to reduce a star rating over. 1) The light switch is in the back, right next to the hot/cold switch. I don't leave it on all the time but like to use it at night instead of turning on the light in the dining room. I worry that I'll flip the wrong switch since they are all together and the only way to tell is by position (they are color coded but you can't see that without moving the unit away from the wall much less in the dark. 2) You lose some water in the bottle with the bottom load type. It's by necessity. The shape of the bottle and fact that it needs to suck up the water through a straw means you will never get 100% of the water out of the bottle. This is going to happen with any dispenser like this and TBH it's not a lot of water but it does feel like a waste. I've been pouring it into a glass but it's not the easiest thing. Still less likely to spill than loading a top loaded bottle. 3) Did I mention I really don't love the position of the light switch? None of these reduce the star rating so I'm very satisfied with this product.

Worked okay for about a month. The water started coming out the cold spout at a painfully slow pace within 2 weeks of using, so I moved on to the cool spout, same happened to that spout. I finally got around to cleaning it (which is quite the chore), I followed the instructions to the T and I was happy to see the cold and cool water spouts were working properly again. 24 hours later I found a slow leak and a puddle at the bottom of the cooler and I cannot find out where it is leaking for the life of me. I’ve taken it apart and looked everywhere. I think the bottom load water coolers are nice but there is so much that can go wrong on these. I really like the ozone cleaning function but to be honest, I’m not sure if it does anything. When I cleaned it, there was still biofilm in the main water tank. I’m looking for the perfect water cooler, unfortunately this is not it! Funny, right before I cleaned this I saw the same make and model in my apartment complex near the dumpster with a note on it saying the water cooler doesn’t work, it looked brand new too. You may as well just buy a new water cooler if it’s leaking, not worth the price of getting them to repair it.

I recently purchased the Avalon Water Dispenser for my home. motivated by wanting to switch from tap to spring water for my family's health. I have a subscription for spring water in glass bottle. But this unit can be used with plastic or glass bottles. Spring water in glass is not only healthier, but it tastes so much better. After using it for a while, I'm ready to share my thoughts, balancing the good against a couple of drawbacks. First the Positives:: Bottom-Loading Design: The bottom-loading feature is a game-changer. It eliminates the need to lift heavy 5-gallon bottles, which is a relief. I use glass bottles, and not having to hoist them up is not only convenient but also safer, especially with my curious 4-year-old around. Self-Cleaning Function: The self-cleaning mode, activated with just a push of a button, is a standout feature. It's a great addition for maintaining hygiene without extra hassle. I clean the system 1 a week. Temperature Options and Safety: Offering cold, cool, and hot water options, this dispenser caters to different needs. The safety feature on the hot water spout is particularly thoughtful, requiring a push and twist to activate - a smart design to prevent accidental burns (refer to the attached picture). Night Light: The night light feature is a thoughtful touch. It's dim enough to not be disruptive and perfect for my 8-year-old, who often gets up for water at night. Plus, the option to turn it off is appreciated for those who prefer complete darkness. The Negatives: Noise Issue: The dispenser tends to get noisy, especially when the bottle is about a quarter full. The cooling operation causes the unit to shake and rattle, which can be quite loud. This might be a specific issue with using glass bottles; it's unclear if plastic ones would have the same problem. Cold Water Temperature: The cold water setting is a bit of a letdown. It doesn't get as cold as I expected, and there's not a significant difference between the 'cool' and 'cold' settings. In comparison, my refrigerator dispenses colder water. Overall Impression: Despite its shortcomings, the Avalo Water Dispenser has several features that I genuinely appreciate, like its bottom-loading design, self-cleaning mode, and safety features. However, the noise issue and the less-than-ideal cold water temperature are notable drawbacks. Considering these factors, I'm giving this water dispenser a 4-star rating.

I am so impressed with this cooler! I researched water coolers units for three days before I decided on this one, yes I’m a bit obsessive about getting just the right features but also getting a product that has good reviews so research takes me a while. Of course I was still apprehensive because of the negative reviews that stated the buttons being hard to push or the cooler being noisy, or that there was a plastic taste. Let me tell you that every single cooler that I researched had these same comments but this one had so may positives as well as reviews stating the wonderful customer service that I decided to go with it. I have been using it for almost a week now, and I have about two inches of water left in my first bottle, I absolutely love it. Unboxing and setup was super easy. At first I was disappointed that I had tiny scratches on the stainless door until I realized that it had a film that you have to peel off after set up. I installed the water bottle turned it on and let it do its thing for an hour then came back to super cold and super hot water. My thermometer read 40 degrees on the cold and 190 on the hot which is colder than stated, my fridge water is 60 degrees so the temperatures make me very happy. My buttons are easy to push and even though the water doesn’t dispense as fast as my fridge it’s not bad. My main concern when purchasing beside the longevity which only time will tell was how noisy this unit would be, well it was not what I expected at all, this thing is quiet! My tiny wine fridge makes way more compressor noise than this cooler. I also read complaints about the noise the pump makes pulling the water up, well that is no big deal either, I think that people who experience that issue are not seating the bottle properly and letting the lines lie against the side of the bottle. I also read in negatives “the cold isn’t cold or the hot doesn’t work” if you read the instructions and do the set up step by step there shouldn’t be an issue. One of the last processes in set up is to turn on the buttons for hot and cold on the back of the machine. I’m only speculating that people do not turn those on then feel the features don’t work. Lastly I only have one complaint, I wish the unit was taller. I see that I can purchase a 10 inch base to raise the height which 10 inches would be perfect but they are asking almost $80 for it. This riser is black plastic and although a great idea, I feel like that is some serious price gouging. I am restating that I have only had this a week but all in all I couldn’t be more pleased. I’ve been using this now for 6 months and I am still so very glad I bought it. I did Buy the 10 inch riser (still way to expensive) but the height just makes this machine more fabulous.

The dispenser looks and works as described so far. It was easy to set up and runs relatively quietly. I am using a 4 gallon bottle and had no trouble fitting it to the machine. With one exception, the manual describes setup and operation clearly and accurately. The one informational exception is the self-cleaning function, for which a simple direction is given for activating the cleaning cycle, but nothing about what to expect after you do so. I found nothing in the manual to indicate how long the self-cleaning cycle lasts, whether or not you can use the dispenser while the cycle is running, or what, if anything, the user has to do once it ends. Given the dearth of info about this feature, I feel that I might as well have bought a machine without it and saved some money. Update: I e-mailed a copy of this review to Avalon on a Sunday night and asked for a comment from them. I received the following response the next morning: "Our manuals do need a lot of updating and we are actually in the process of doing that now. We apologize for the lack of information but I would be more than happy to provide you with more information about the self cleaning feature. I have included some steps about the self clean feature below. Once the cleaning is complete there is nothing required of the user, it will begin functioning as normal on its own. Activating Self-Cleaning Function It is recommended that the self-cleaning feature be used once a week to sanitize the tanks and water lines. To activate, press the stand alone self-cleaning switch and hold in the on position for 5 seconds and release. The switch will immediately go back into the off position. The first green indicator light, also the power light, will begin to blink. This indicates the self-cleaning cycle is underway. Ozone will be produced and injected into the water system, it will kill bacteria and bio-films typically found in water dispensers. By the end of the cleaning cycle the ozone will convert into harmless oxygen and will be emitted into the air. When the self-cleaning cycle is complete the first indicator light will stop blinking and will be steady on as it is also the power light. Caution: This self-cleaning cycle will take 90 minutes to complete. During this time do not dispense and drink the water. We recommend you do this during a period of time when the unit will not be in use for example overnight. During the cycle you may smell some of the ozone, this is normal. I hope this helps answer your questions but if there is anything else that you have questions about please don't hesitate to ask, we are more than happy to help." I was very impressed with the speed and thoroughness of Avalon Support and I now have no second thoughts about the purchase. [The above response has been posted here with Avalon's knowledge and approval.]

Well, I could start off with "it was the best of times"....but let me provide my experience with you all. First cooler delivered on time, however it was left on my front porch on it's side instead of upright. Everyone knows there are potential issues when any item with a compressor/coolant is in a horizontal position and can leak...or do they? Anyways, the first unit (First Tale), when set up, started off with cool-ish cold water and immediately degraded to room temp. Called the company (BHRS group) and the gentleman answering the phone provided me with the email of the VP of Purchasing. I sent an email, and got an immediate response telling me "unit must have been left on side, no worries, we'll send you a new cooler with a return label, to send the old unit back". Seemed pretty darn reasonable. Got the second unit within 3 days. (Second Tale) Second unit arrived in what I can describe as a box that came through the last super-storm. Opened the box, and lo and behold, unit was damaged beyond repair - dents, door off hinges, broken pieces. Needless to say, I took some pix, sent those back to the VP of Purchasing, and his immediate response was "I am sending you a new unit RIGHT AWAY. Very sorry!" (Third Tale) Got new unit in 2 days. Opened it up, plugged it in, and presto, very cold and very hot water! Impressed. Works fine, as expected. Nice looking unit. So, I will end my review with "It is a far, far better thing that I do, than I have ever done"....I persevered with simple, adequate descriptions of my problems, the VP of Purchasing was VERY PROFESSIONAL in his handling of the issues, and I am completely satisfied. And now to switch from Charles Dickens to Clement Moore.."And to all a good night".

I researched a lot of these water dispensers that ranged from Primo, Whirlpool and Avalon. Unfortunately, none of them had 5 star ratings. They were all the same in the sense that the reviews had enough positive reviews to make you think ok, it should not be that bad. However, they all had a similar sampling of bad reviews that ranged from the unit leaks, the unit stops making cold water or not cold enough or my problem which is the water pump does not pump water out of the water jug. I really wanted to have a water dispenser so that I drink more water instead of constantly buying 16oz water bottles. In particular my chiropractor told me to drink more water, so I bought a 48oz water jug that I wanted to fill up daily using the water dispenser. Unfortunately, this water dispenser will not pump water out of the 5 gallon jug. I insert the water pump lid to the water jug as stated in the instructions and close the door. I then proceed to plug in the unit. I hear noise, but no water movement. The manual says it will take 12 minutes to fill the hot and cold tanks. So, I wait and after 10 minutes I still hear no water movement and then the unit stops making noise. The indicator for the water jug starts blinking red which means a water jug is empty. I open the bottom door and see the jug is still full. I looked online and there were youTube videos that said you should check the hoses and make sure they are not loose. So I push on both hoses on the lid end and the pump side and both were tight and not loose. I twist the lid a little to make sure it is tight and then I close the door to try again. To my delight I now start to hear "some" water slushing. After 8 minutes the noise stops and the red light starts blinking again. Since I heard water slushing, I decided to do a test and click on all three buttons to try to dispense water. The hot water button had a very slow stream that eventually trickled out. The room temperature had no water and the cold water button had a pretty steady stream but not that powerful. I open the bottom door again and see that the water jug is no longer full. I do the same thing and look at the hoses where they are still tight and check the lid. I close the door and the unit makes noise, but there is no more water slushing sounds. So, it seems I have a lemon where the water pump is broken. I am not very upset because this came in a large box and it is heavy. I live in a garden style condo on the top floor and there is no elevator. I also have a small sedan, so I have no idea how I would even return this. I would say, buyer beware where I am upset that I cannot get this unit to work. I sent an email to Avalon support and I will see what happens next. Will update based on what assistance I get from Avalon. As of now, I have alot of buyer's remorse. UPDATE 6/28/2019: Here is an update as I promised after I received a response to my email to Avalon customer service. Tyler from Avalon was amazing in helping me get a replacement unit since the one that I received directly from Amazon did not pump water as I noted above. The replacement unit worked and pumped water from the Primo 5 gallon jug that I bought. So I was very happy that I finally had a unit that was pumping water. On this unit, as an extra check, which Tyler suggested to me was to make sure the pump and the water line are tight. On my first unit from Amazon, they were tight but the water still did not pump. On this replacement unit, it was actually loose where the water line and the water pump connected where when I pushed on it, it actually pushed in closer to the pump. So, it was clearly loose here, so if I did not do this, I am sure it would have not pumped water. Tyler emailed me every day to check on the status to see if the unit was working for me. I told him I was happy the unit was pumping, but I was not entirely happy that when the unit was heating/cooling water that the unit was louder than I would prefer since it actually louder than my refrigerator. Tyler asked me additional questions to see if the sound was a loud hum or vibration. He said the unit should have a hum sound like a refrigerator. I replied to him saying there was no vibration, but a loud hum. I told him I was ok with the unit since it pumped water, but I reiterated I would have preferred the unit were quieter. Tyler spoke with his supervisor who agreed to send me another replacement unit since he said repeatedly in all of our email correspondence that Avalon focuses on customer satisfaction and they want their customers to be happy. I told him I would accept this offer for another replacement unit which I received within two days. I now have the new replacement #2 (received on 6/26/209) and it is quieter than my first replacement. The hum when it is cooling and heating is still a little loud, but it is quieter than replacement #1. The pump sound that occurs briefly when you dispense water is also quieter than replacement #1. I was pleasantly surprised by the Avalon customer service where Tyler was amazing. Tyler and another rep from Avalon customer service even called me to check to see if everything was ok and if I was happy with my unit when I was unable to respond to their emails while I was in training all week. Having a company with this level of customer service is very refreshing where the focus is on customer happiness. I have changed my rating from 1 star to 5 star based on this customer service to get it right when it was not right in the beginning. I do see there are some recent comments where individuals are saying the product stopped working for them after 2 years which is outside of the warranty. So, I will keep my fingers crossed.

So far, I tried a few, and I decided to stop on this one. At least at start, I like everything in it - the design, the work, quality . Before I always had top-loaded, and I heard that such option maybe preferable because the pump pumping water up could break. But convenience is worth the risk. Now I can exchange water myself, not wait for my son to help - the bottle easy slip in and out. Also I bought 15 L bottle (not 18) that makes it a bit even easier. Sometimes I can hear how it works, but most of the time it is quiet. If necessary, the option with lighting can be turned off, but I like this light. I like it's 3 way - cold, room temperature, and hot. And hot is really hot. I use hot + a bit of room temperature, to have it low level of hot

This water cooler broke last night (Apr. 30th) after one month of use. Going to be replaced. Great. That's a no-brainer. BUT we are responsible to pay someone to dispose of the coolant, then recycle it, plus clean up the mess it made leaking through the floor to the basement. Thanks (sarcasm).

Just have it for a few day but what I can say is this machine is super! I initially bought something cheaper but the water was not cold , with this Avalon the water is cold and self cleaning is a must! it run very quietly the look modern ans it blend perfectly. Construction is solid , Avalon is the way to go

L’appareil fonctionne très bien. Reçu bien emballé, rien de brisé. L’eau froide est suffisamment froide, je m’en inquiétais vu les commentaires, mais non pour notre famille c’est super, eau bien froide. Et l’eau chaude aussi. C’est parfait pour un thé, c’est chaud, il faut laisser refroidir avant de boire. 2 choses qui me dérangent : le bruit (un genre de petit silement) et la chaleur qui fait augmenter mon thermostat électronique. Ne pas mettre dessous un thermostat électronique! Mais pas assez pour m’en départir. Merci

Works perfectly. Cold water is cold, hot water is hot. It looks good, it runs quietly. Easy to set up. 5/5