I’ve had the pillow for 1 week now and it still smells. Not a normal smell, is this common with this pillow ?

I have just received this pillow and the smell is really horrible, it have now washed the cover, the pillow out in my back garden trying to get rid of the smell for the last 24 hours and its still shocking, not possible to use this pillow with a really horrible smell. not at all pleased with this pillow and would not recommend

How do I wash this, my cat was sick on it and the page says not machine washable?

Check if your local laundrette have any machines that will take 15lb loads. If not it was recommended to me to hand wash in the bath and line dry it.

Could I use my normal duvet cover on this

It is very heavy and I don’t think a cover would stay in the right place. You would be adjusting it all the time.

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

BedStory Memory Foam Pillow, Cooling Gel Pillows for Sleeping, Soft Supportive Pillow Medium Firmness for Side Stomach Back Sleepers, Ventilated Design Removable & Washable Cover (40X60X14CM)

BedStory Memory Foam Pillow, Cooling Gel Pillows for Sleeping, Soft Supportive Pillow Medium Firmness for Side Stomach Back Sleepers, Ventilated Design Removable & Washable Cover (40X60X14CM)

Product ID: 289974249

Details

Brand
BedStory
Colour
White
Fill material
Memory Foam
Size
40X60X14CM
Special feature
Cooling Firm

💨Ventilated airflow design

🧼Removable washable cover

❄️Gel-infused cooling tech

Description

❄️ Sleep Smart, Wake Refreshed — The Pillow Your Neck Deserves!

BREATHE EASY - Ventilated design with Tencel-microfiber blend cover ensures superior airflow and breathability.
SUPPORT THAT LASTS - Medium-firm memory foam cradles neck, shoulders, and back to reduce pain and improve posture.
CLEAN FRESH VIBES - Removable, machine-washable cover with hidden zipper keeps your pillow hygienic and crisp.
STAY COOL ALL NIGHT - Gel-infused memory foam disperses heat and regulates temperature for sweat-free sleep.
CERTIFIED SAFE SLEEP - OEKO-TEX & CertiPUR-US certified, hypoallergenic, chemical-free for a healthy, worry-free rest.

The BedStory Memory Foam Pillow combines advanced gel-infused memory foam with a ventilated, breathable Tencel-microfiber cover to deliver medium-firm support tailored for side, stomach, and back sleepers. Its removable, washable cover ensures lasting freshness, while certifications guarantee a hypoallergenic, chemical-free sleep environment. Designed to regulate temperature and reduce neck and shoulder pain, this pillow is a must-have for professionals seeking restorative rest and all-night comfort.

Specifications

ASIN	B08LNH1LSH
Age Range Description	Adult
Best Sellers Rank	115,545 in Home & Kitchen ( See Top 100 in Home & Kitchen ) 196 in Neck Pillows
Brand	BedStory
Brand Name	BedStory
Colour	White
Country Of Origin	China
Customer Reviews	4.2 out of 5 stars 486 Reviews
Fabric Type	Polyester
Fill Material	Memory Foam
Fill material	Memory Foam
Global Trade Identification Number	00734257090063
Item Dimensions L x W	60L x 40W centimetres
Item Dimensions L x W x H	60L x 40W x 14H centimetres
Item Firmness Description	Extra Soft
Item Shape	Rectangular
Item Type Name	Neck Pillows
Manufacturer	Meishi
Manufacturer Part Number	Pillow
Material Features	Hypoallergenic
Material Type	Memory Foam
Material Type Free	Chemical Free
Model Number	BedStory Pillow
Number of Pieces	1
Pattern	Solid
Product Care Instructions	Dry Clean Only, Machine Wash, Hand Wash Only
Recommended Uses For Product	Travelling, Reading, Sleeping
Shape	Rectangular
Size	40X60X14CM
Special Features	Firm Pillows, Cooling, Pillows for Side Sleepers, Hypoallergenic Pillows, Hotel Bedding Pillows
Special feature	Firm Pillows, Cooling , Pillows for Side Sleepers, Hypoallergenic Pillows, Hotel Bedding Pillows
Target Use Body Part	Stomach, Shoulder, Back, Neck
Unit Count	1.0 count

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ravi S.

I loved the variety of products available. Will definitely shop again.

2 months ago

Pooja R.

The customer service exceeded my expectations. Perfect for buying products you can't find elsewhere.

1 week ago

View all Trustpilot reviews