Key Performance Indicators (KPI): The 75 measures every manager needs to know (Financial Times Series)

Bernard, You are an angel for what you did with this book! It is exactly what we needed. The book is clearly explained, magnificently formatted, and for me, 1000% useful page after page! I love the sections, from financial things every MS Fin can quote in their sleep (but not the rest of us) to customer perspectives and sales and marketing KPIs (for those with marketing and advertising needs). So often, these are overlooked or ignored. Then it moves to operational and process and supply/waste mitigation (very useful for those of you planning on achieving the new ISO 9001:2015 certification) to Employee perspectives (important for OD practitioners and branding consultants) and finally to corporate and social responsibility and sustainability (so that you don't get accused of quoting the trendy "blah blah de jour" without facts to back up your claims. I hope Bernard will write a sequel with another 75 KPIs!

A wonderful set of KPI's to choose from, practical and clearly explained to setup and use. I have already started using 4 of the KPI's for my Asia Operations team. Many thanks Shawn -

Well organized, highly useful, efficiently structured with just the info you need: definition of the KPI, how it’s gathered, any costs, simple formula for calculating it, industry averages, tips/tricks, references. Well done.

Great book. Lots of good examples. I like how it was broken down into metrics by key functional areas. I also liked that they performed the sample calculations to indicate the indicator in practice.

Very interesting information for anyone in leadership roles.

Precisamente el libro que estábamos buscando lo encontramos nos sirvió para el propósito específico que necesitamos y trae la información que trae en el título

I would rating this book to 10 stars very helpful you I would advice all the business man should read this book, I like this product very much, how u calculate productivity attendees rate capacity, I would recommend this product to all my friends and my colleagues, exactly my expectation thanks seller and amazon

Great book! Makes the process of generating and interpreting data easy.

Gran resumen, claro, rapido y efectivo, pero tambien es novedoso y realista para poner indicadores funcionales como los de recursos humanos, responsabilidad social, super recomendado !!

Entrepreneur should Know the importance of each KPI. This book has explained clearly about each matrix. How to measure and why to measure the KPI. Easy to read. Publisher should Increase the font size.

Good book

Excelente!!

Very useful to have at the back of your library