ULTRALOQ Bolt SE Wi-Fi Smart Lock, Matter Over Thread, App Remote Access

So like some other people mentioned already its not perfect. But I think whatever negatives there are definitely out weigh the positives. So with that being said I will tell you how it is after 3 months of using it. I have a wife and a 18 year old son who also use the front door. I installed the door and had no issues with installation. I read about the bolts being too tight, so I checked the lock manually to verify its smooth as I went along, no issues. Once installation done I downloaded the app and started programming all of us into the app. I'm the tech guy in the house so I'm the administrator user. Adding everyone in is easy. I got a bit confused when you add a user email for the app. It should send an email to that user for the app. It didn't for some reason. No biggie, when my wife and son downloaded the app just make sure they sign up using the email address you have listed for them. They can use the app to unlock the door through Bluetooth but I'm the only user to unlock with wifi and program other users. That works for us. So I hooked up the bridge last which is why I think the email for my users didn't send. I probably should've hooked up the bridge first then program my users. Oh well it worked out in the long run. I did have some trouble hooking up to wifi but again I'm the techy guy so I figured it out. Must have 2.4 ghz wifi. Not sure if you can get your deadbolt changed to match your current house locks, I didn't try because I didn't buy this to use the key. We bought it for the ease of access it will give us. So as the keys they gave us work we never use them, its awesome. I like the fact that when we're not home I can check the log to see if my son is home or if he came home. It logs who came in if they use pin code or finger print. If you use key or unlock from the inside then it logs it as manual. No way to tell who it is. That's expected. Great feature. You can easily set up a temporary user with pin code to use at specific time or times. How many times they get to use that pin. I like it for my parents. I send them a code and they can walk right in. Now it doesn't know if the door is open or closed but my son left the house and didn't make sure the door was all the way closed. It notified me saying the lock is jammed. So with the door not closed all the way it was hitting the frame. I don't have my log notifying me with anything but it did notify for this which was good. So now I have lock the door when he leaves. To manually lock the door when you leave just press the big button on the bottom as you leave. This ensures him that the door is closed. Overall I think this is a great product and would recommend it to anyone. Very happy with this purchase. It takes time to set everything up but in the end it worked out great for my family. Oh I didn't hook it up to my Alexa. That was my choice, so I can't comment on that. I do have it hooked to wifi which I can control from anywhere. That was my preference I guess. Stop debating, just get it.

UPDATE #2: I continue to be simply blown away by the Customer Service of this company. After a recent update, our lock has started to misbehave a little bit. It started locking and unlocking itself, until I would remove the batteries and reinstall. After the second time it did this, I reached out to the company and they have been incredibly responsive! I can honestly say that I have never had such good customer service from any company I’ve ever bought anything from. Seriously!! Our lock is a couple of years old so I do wonder if it’s time to replace it but the company is doing troubleshooting with me to see if we can resolve it without going that route. If I do decide to go ahead and replace the lock, I will absolutely buy another one of these locks from this company. The Customer Service alone is worth the price of admission. I’ve recommended this lock to everybody that I know because of its sturdiness, the aesthetics and ease of use. You will not be disappointed if you buy this lock! UPDATE TO MY REVIEW: wow…just wow….the customer service for this company is outstanding. After posting my review, they reached out to me to try to help resolve the issues I was having. After a couple of troubleshooting exercises, they ended up sending me a replacement part and that seems to have done the trick. It’s awesome to walk up to the door & have it automatically unlock. And the issues we were having with the fingerprint reader are now no longer an issue. What do I love about this lock? The automatic lock feature. I no longer have to worry that the lock is unlocked when I leave or go to bed. I love that the app provides a log of comings & goings, the fingerprint reader is so convenient & I love that it can be set to unlock upon approach. This lock is awesome! wish all companies had the attentive customer service U-TEC does. I highly recommend this lock now! ——————— My original review: Do we’ve been using this lock for about 6 weeks now and there are things we love and things we don’t. When the lock arrived, I installed it & set it up before my hubby got home. It wasn’t difficult to do or to pair up with the ‘bridge’ that allows it to connect to WiFi. Make sure you have a solid WiFi connection if you buy this lock. The lock feels very sturdy, is made of metal & looks really nice. Pro’s: we love the app that can be used to control the lock, the auto lock / Unlock feature and the log to see who has come & gone. So often my kids forget to lock the door behind them so the auto lock is wonderful. Cons: the fingerprint reader is less than reliable & only works part of the time. More often than not we end up entering the door code to unlock the door. A feature of the lock & the app is that when you enter the ‘boundaries’ set by the system, the door is supposed to automatically unlock as you approach the door. That feature is about as reliable as the fingerprint feature. We will keep the lock? Yes because I’m too lazy to research & try something else. lol. This lock is ‘fine.’ I’d love to say it’s fantastic but I’d be lying. It’s fine. I don’t dislike it enough to go through the hassle of changing it. Living in the humid south, I know I’ll be replacing it in the next couple of years anyway. Would I recommend it? I guess so. Maybe our experiences are more ‘operator error’ so perhaps someone else won’t have our same challenges. I’d give the lock a 5 on a scale of 1-10.

WiFi connection won't connect. This is actually my second ultraloq, and the first one has worked great for years, very happy. The major difference is that the first came with a wifi bridge that works fantastic. I run home assistant so I though it would be great to add in automation via the matter bridge each night to ensure that things get locked up automatically. Unfortunately the onboard Wi-Fi is a huge step backwards. It will not connect. Period. Thankfully I can still put pin codes and finger prints on and that works fine. There are warnings and how to about only using 2.4ghz wifi, sure no problem, still doesn't work. I have mesh and one of the nodes is 5 feet from the lock, full signal on me phone, doesn't matter. Edit: Ok, developments. I will first start out by saying that Xthings/uBolt reached out quickly due to my disappointment, and offered a refund. I'm thankful the company is actively monitoring the publics viewpoints on their products. That's fantastic. Second and most importantly, I like the lock and it's functions, I just wanted it to work via matter/thread with the rest of my home. I came back to the lock and tried it again and it connected to wifi! Now I could at least update the firmware, which made me a lot more optimistic. Once that was done, the instructions on the inside of the battery plate worked perfectly, I'm connected via matter in Google Home! I know you shouldn't have to stick it out with a product, but in my case, it worked out. Thanks to Xthings for working to keep the customer happy. Stars bumped from 2 to 4.

Let's keep this really simple - just get this lock. Why you ask? Fine, fine, I guess I should explain the *why* behind getting this lock. But be warned, this is a long review... Truly, the U-Bolt Pro is everything a lock should be - literally. By biggest gripe with smart locks is that they usually have two features - some sort of key manual access and then some sort of technology. Maybe it's a key unlock and a smart phone app, or maybe it's a key unlock and a number pad, or maybe it's a key unlock and a finger print reader. But this lock, my friends, has *all* those things. First off, in case anyone has not said this, you CAN get this lock rekeyed to match your existing set of keys. I love, love, love this - now I do not have to be stuck with some new random key for the deadbolt in addition to my current house key. The strange thing is, while the manufactures site states that this uses a Schlage style barrel, it actually uses a Kwikset key? Odd right? The locksmith I had rekey the barrels (which yes, you can remove from the lock and can take to your local lock smith!) was baffled as well. Personally this was not an issue for me (more of a great surprise actually) as I already had Kwikset keys on my house, but if you were expecting Schlage then you'd be disappointed as the barrel does not work with them. I assume one could buy a Schlege barrel and place it in the lock... however my locksmith warned against this as the tail is quite long on the included barrel and he did not believe there were any Schlege style barrels with such a long tail. So your mileage may vary - but TL;DR, this lock can be rekeyed to Kwikset keys! But back to what I was saying - I cannot, I repeat cannot, understate how important the all-the-above options to unlock the deadbolt was to me. You have SO many choices to unlock the door - and yes at first that might sound silly - but trust me, it's great. Especially for people like my parents who do not want to use a smart phone app. Let me give you a general run down of how all these features have made my life simpler. When I pull into my neighborhood, the app alerts me that the locks are ready to unlock when I approach my house. And when I pull into my driveway, the locks instantly unlock so I do not even have to take the keys out of my pocket to get inside. And when I finally step into the house, the locks (after a set amount of time I preconfigured) will auto lock behind me. Just like that, with my hands full of groceries, I did not even have to pull the keys or my phone out of my pocket. Wow. And this becomes exponentially better when it's raining and I am not fumbling for my keys to unlock the door! I can just run inside barely getting soaked! Now it's not always perfect, maybe once or twice a month I have a Bluetooth issue where the lock does not detect I'm there but hey, I can stomach that inconvenience - especially when you have other options to unlock the door. Leading to my next comment - the fingerprint and pin pad unlocking. Maybe I left my phone at home or perhaps the lock did not detect me at the door. No problem, finger print scanner to the rescue. Just one two second hold with my finger and the door unlocks without a hitch! And when I've had gloves on and that's not an option, I can unlock the door with the number pad. Also FYI, these are the two methods my parents prefer the most - they don't want to have the app on their phones, but they also would like for a way to unlock the door without having to fumble with a key. A fingerprint or a number code stored locally on the device (that can work even without Wifi!) is excellent for them. Now if you want to unlock the device from the app when say you're at at work for example and no where near your house, you will need the bridge - but otherwise the device functions entirely on Bluetooth locally. If all else fails - my phone did not connect, the finger print reader was not reading my thumb for some reason, or perhaps the lock is dead and the number pad cannot function - I can just flip down the lid and insert my traditional house key. Did you count that? There are FOUR different ways to unlock this deadbolt! And did I mention there are NO MONTHLY FEES fees for this?! Okay okay look I concede, it's not all sunshine and rainbows. There's one eency weency issue: Alexa and this lock hate each other. Perhaps this can be fixed with a software update... but the issue still persists to this day for me. Now the lock will pair fine with Alexa, and I can even ask Alexa to unlock the device or lock the device with my voice. But, that's where the problem begins. First you have to tell Alexa a pin to unlock the deadbolt... which seems crazy to me. Yes I know, the whole point is so that no one can just shout "Alexa, unlock the front door!" from outside your house and the Alexa device inside hears the command and unlocks... but also, I really would prefer not to have to tell Alexa a pin every single time, especially when other people around me outside could hear such a pin. However honestly it wouldn't matter if they did hear my pin as, surprise, Alexa cannot unlock this lock! She will lie to you and say she has but oh no, do not believe her beautiful voice - she is a liar! The Alexa app will say the door is unlocked too, but that is also false. It simply just does not work with Alexa - and if that is something incredibly important to you then this may not be the lock for you. With that said, I really don't believe it should be, though; I never once felt the need to unlock the deadbolt with Alexa nor ever found the idea more convenient than using the location proximity/the app, my fingerprint, the number pad, or the key itself. Maybe it would have been nice when I'm already inside to make sure the door is locked, but isn't that what the auto lock feature or the app is for already? And I guess this issue could be solved down the line with an update too, so maybe by the time you are reading this the whole paragraph is a nonissue! Wow, I typed a lot here - though when you're spending almost $200 on a lock, you want to make sure that your money is going towards a good investment. I can confidently say that yes, it absolutely is - heck, I bought three of them, dropping more than half a grand... and without a doubt, it's been 100% worth it. If you want a lock with multiple smart unlocking options, a physical key option, and no monthly subscription, you found it. Installation was simple too! I just really, really, really like this lock if you can't tell by now - and I hope you will too.

I bought this device for its solid reviews and Home Assistant integration. I don't live in the US, but I bought it and imported it to my country. Once installed, I downloaded the app and registered the fingerprints of 3 family members, which worked perfectly. However, when I tried to register a fourth member, the fingerprint reader suddenly stopped working. I contacted Ultraloq support, and they sent reset instructions, but the sensor remained dead for both existing and new registrations. The keypad and mechanics still worked, but I bought this lock specifically for the fingerprint feature. Update: Ultraloq support was incredible, they replaced the entire lock, not just the front panel! Even though I live abroad, they shipped the new device to my US courier so I could import it. After doing a fresh installation, the device works flawlessly. The fingerprint reader easily accepted all 4 family members and has been working without a single issue for about a month. A brand's true value shows when things go wrong, and Ultraloq handled this issue like a champ.

I had a simple Kwikset code lock and was happy with it but I wanted more smart features like adding multiple codes for other users with an app and faster unlocking. This lock definitely provides both. It was easy to install, works great with the app (either through matter or WiFi), locks and unlocked fast and looks great. The only issue that I have had is with updating the firmware. The directions were not exact based on what I saw in the app so i ended up contacting support. They were great and were able to get it working. The issue ended up being that my Netgear Orbi router combines 2.4 GHz & 5 GHz so the lock would not connect because it requires 2.4 GHz only. I had to turn off the 5 GHz broadcast temporarily then connect the lock via the app (which took 6 tries) but it finally worked. Support even followed up with me after a couple of days because they hadn’t heard from me. Overall a very good experience and I highly recommend the company and their products.

I purchased this lock in 2021 from another merchant. It has lasted so far though a bitter winter and a miserably hot and muggy summer. I am not disappointed at all in this product. I only have one, but I find myself trying to justify putting these on all my entry doors. Before I removed the unit from the packaging, I was somewhat concerned about the security of the construction. How could a mostly plastic smart device be tough to break? I learned during install this lock has solid metal where it counts. The construction is quite solid. I found the physical installation to be very easy, once I took the time to read the instructions (I'm a guy, so that was a big step for me). The lock easily adjusted to fit my door. I didn't need to use a drill at all. I downloaded the app and set up profiles for myself and my family. This entire process was no-brainer simple. Call me geeky, but I found myself enjoying it. My kids were excited to participate. Everything went very smoothly. My second big concern after build quality was what do I do if the battery runs out? It comes with a keyed entry option! There are in fact FOUR ways to open the lock. I have fingerprints set. If for some reason the fingerprint reader is being stubborn, I have numeric codes set. I have my family set up with the app on their smart phones, so any of us can remotely open the lock using the app if need be - very handy if I need to let someone I trust into my house when I'm not there. If all of those methods fail, there is a simple (and quite secure) method to pop open the lock and use a physical key. A very handy feature about this lock is how to lock it. You close the door and press one button on the lock. Done! I've been able to lock my door even with hands completely full. Try that with a traditional keyed deadbolt! There's no good reason not to be secure. In a year of using the lock, what annoyances have I found? The only annoying thing so far is, yes, the fingerprint reader has bad days. Usually it's just a matter of using the right pressure. I would say I have slight trouble on every tenth try or so. Never has it outright refused to work. I just have to try a couple more times is all. It's not a huge deal, though, because there are still three other ways to open the lock. I have also been a goofball a few times and tried to unlock the unit with a fingerprint, to be met with frustration and failure, only to find it was never locked in the first place. I had to take back the things I said in frustration. There is no difference that I can tell in a failed fingerprint read vs an unnecessary fingerprint read. I guess just try to open the door and that will solve it. The manufacturer does not spam me with email. The software gets updates every few months. I don't have to have a subscription to anything in order to use the lock. I honestly can't think of a compelling downside. Would I recommend this product? Absolutely no doubt about it, YES.

My in-laws live in the same condo complex as we do. Between the two of us, we end up calling for an ambulance about once every year or so (yeah, long story, but off-topic.) When EMTs encounter a locked door, they will very politely ask, "Do you give us permission to forcibly enter?" Given a choice between possibly dying or having a damaged door, the correct answer is, "Go ahead," whereupon they will very politely force open your door. You are now blessed with two problems: firstly, whichever ailment, affliction, or mishap requiring you to call 911 in the first place, and now a door that can't be locked while you and your family are in the Emergency Room. For this scenario alone we opted for a smart lock. The one in our place works very well and has not given us any issues since we purchased it 3 years ago. "Alexa, is the front door locked?" "Alexa, lock the front door." "Alexa, unlock the front door." (Whereupon it responds, "What's your voice code for the front door?" so someone can't just yell through an open window.) My in-laws' smart lock has had two issues, one serious and one calamitous. Starting with the worst one, the lock suddenly froze up. All the lights lit, but it did not respond to either the fingerprint reader nor the keypad. Worse, the two physical keys were not available. U-Tec's customer support was unable to assist further. We ended up having to have a locksmith drill out the lock. Fortunately, their customer support offered to replace the lock free of charge. The serious one dealt with the Alexa integration. We could lock and unlock the door from the U-Home app, but we couldn't get "Alexa, unlock the front door" to work. We tried almost everything, from rebooting the phone to power-cycling the lock to uninstalling the U-Home app to disabling the U-Tec skill in Alexa. We even tried power-cycling the wi-fi to Bluetooth bridge required for our model w/o built-in wi-fi to integrate with the smart speaker. Their customer support was very patient, detailed, and understanding. And, they suggested something that seemed absolutely silly to me: to reset the wi-fi to Bluetooth bridge that I had already tried unplugging and plugging back in. Seeing as the lock responded to the U-Home Android app and not the Alexa skill, it had to be a problem between their back end servers, right? Obviously, with this buildup, resetting the wi-fi to Bluetooth bride was the solution. I'll be damned if I could explain how that could happen, but it worked, and that's because their customer support noticed that I did everything except that step (aside from resetting the lock, because that would zero out all the fingerprints we've already authorized.) Again, in 3 years time, one lock was rock-steady, and another had 2 issues. I'd buy it again, but that's because I'm already familiar with the ecosystem. You make your own call.

ACTUALIZACIÓN 2/DIC/25 : Después de varias actualizaciones de software y retroalimentación de servicio al cliente ya ha estado funcionando bien la cerradura. La batería ha funcionado bien, y el puente de WIFI ya trabaja correctamente a distancia. El tiempo de cierre se ha podido extender, aunque al no tener sensor de cierre se seguirá cerrando sola sin importar si esta abierta, pero bueno, en resumen ya funciona. De inicio se ve práctica y buena. Antes tenía otra marca que por ser comprada por YALE dejo de funcionar en México. No compren YALE. En esta que parecía buena, esta llena de errores tontos. - No puede detectar la puerta abierta, se cierra sola y siempre pega el pasador. - El tiempo de cierre es mínimamente configurarle. - Segun abre por proximidad... si, lo hace lejos y al llegar a la cerradura ya esta cerrada de nuevo. - El adaptador WIF siempre esta en error. Lo dejas funcionando y al rato ya se desconecto otra vez. - La bateria una vez que se baja siempre marca que esta baja aunque las cambies. Es una pena, pudo ser buen producto. Lo único buen es que la lectura de huella funciona aceptablemente bien en la mayoría de las personas. La opción de traer llave mecánica lo salva a uno de sus propios errores. Compre tres cerraduras para sustituir las anteriores AUGUST que eran muy buenas hasta que la empresa la compró YALE y decidió que solo funcionaran en EEUU y Canadá, pero no en México. Absurda política.

Very happy with this smart lock. It was easy to install and set up, and the fingerprint and keypad functions work smoothly. It’s convenient not having to carry keys around, especially when coming home with the kids or carrying shopping. The lock feels solid and secure, and the response is quick and reliable. Overall, a great upgrade for the home and good value for the price.

It is a good lock and it has a good app to manage it remotely. I am very happy with it overall, however the battery does have some issues.

Produto de qualidade atendeu todas as expectativas, experiência de compra satisfatória mesmo sendo produto internacional, apenas a instalação no meu caso porta de alumínio requer um profissional qualificado

When I first bought a smart lock years ago I really wanted a fingerprint reader but the few that existed had horrible reviews so I got one with a code instead. But now that every kid in the neighborhood knows our code I figured it was time for an upgrade. The fingerprint reader works so well that I never use a code other then when I first set it up. Never replaced the batteries yet, and have never needed to use he key. I've set it up so it auto-locks so I never need to worry about it being left unlocked. Install: Installing was a real pain. My door frame had a strike plate but my door did not but the lock requires it. I used a dremel to cut out room for the strike plate to get it to fit. But then the lock was slightly too long and the it would rub the latch when locking just enough that it didn't work. So after many micro adjustments, cutting, dremeling it all worked. You might get lucky and not require any adjustments or you might end up needing to hire someone to install it. Just depends on your door. Thankfully I only need to install it once. I got the wifi kit. I rarely use it. It connects well enough. I plugged it in to an outlet near the door. I have a google mesh which is both 2.4/5Ghz and didn't have any issues. It's nice to let someone in when you aren't at home and you can see a history of people who unlocked the door (assuming they use a fingerprint or have a unique code). And you can check to see if you forgot to unlock the door. Alexa. I've only tested this out to lock the door or check the status. But since it's set to auto lock I don't use it very much. Other than the install I'm really happy with the lock and would buy it again. It's pricey but you get what you pay for.