Service Management For Dummies

Very impressed with this practial approach. Am seeing movement from ITIL IT focus only to many other areas such as shared services. Very useful and an easy read.

Book was as expected. Covered the basic topics. I did like the tips that were included as with all the "dummies" books.

Excellent book with a basic set of information.This book contains all what you need know about ITSM for start your studying.Ideal for beginners.

I have read this book and I also promoting it through my website itsiders.com (although I do not get paid for it) - I think the concept of Service Management is clear, mainly on the basics which are the foundation for any IT Service Management Professional. People who are starting in the area now I would say is a good book to read. It gives a clear view on the concepts, very practical and common-sense approach to issues like escalation, improvement, financial and best standards on IT market. I recommend. Thanks. itSiders.com

Arrived quickly and is exactly what i was expecting. This assisted me with my course on Service Management. Happy days.

great way to explain services

After reading the book I was disappointed about the benefit. The topic was discussed on a very high level and it looks like that the authors haven't worked on it on a more detailed level than the book and they have never left powerpoint. You will notice that point when you take a look about hints for practical implementation and the described examples because they looks like artificial / theoretical examples.

Very basic/generic content.

Found it hwlpful. Good read.