Waterdrop 15UA Under Sink Water Filter System, Reduces Lead, Chlorine, Bad Taste & Odor, Under Counter Water Filter Direct Connect to Kitchen Faucet, NSF/ANSI 42 Certified, 16000 Gallons, USA Tech

I have not seen limescale on any of my dishes since I started using this filter.However, when I bought this product, it said to use it for 2 years.However, after 1 year, the filter stopped working.The water flow from my kitchen tap was very weak.I found the problem with the help of a plumber.The filter was the problem.I contacted the seller.They were willing to do their best to solve my problem.As a result, I got the pleasure of not seeing limescale again and the water flowing out of the tap was very refreshing.I was so grateful to the two people who responded.I am a loyal customer of your products. Due to the problem with the filter, I have communicated with your \Jessica C &Olivia C Customer Service Representatives several times and received feedback on your A/S level.In my 65 years of life, I have never met or experienced anything like the honesty, responsibility, promptness,kindness, professionalism, and customer service of Jessica & Olivia, your Customer Service Representatives.I am a missionary, a doctor of Missiology, a doctor of missionary studies, and have served as a university vicepresident and professor.While educating my juniors, I mainly gave lectures that emphasized character education and communicationeducation.I argued that those who work happily and joyfully and proudly and proudly carry out the tasks assigned to them are the ones with the best jobs.But your company's Jessica C & Olivia C's professionalism was like that.Your company's CEO or shareholders are blessed.I think you should be proud and boastful that these great partners are working with you.I am sure that if you meet the right employees or partners, the company or store will definitely be on the path to success or already have success.I would like to praise them (Jessica C & Olivia C) so much and I really wanted to let you know.They are absolute professionals with professional kindness, humility, politeness, quick response, accurate understanding, and continuous feedback until the end of the after-sales service with the customer.You are a lucky person and a company that receives God's blessings by partnering with them.I dare to ask a favor.I would like to ask your company to consider giving them some token of appreciation or at least some time to give them some praise.A heartfelt thank you to Jessica C & Olivia C.Now, with the help of both of you, I have normal purified water again.

We have been very pleased with this filter, purchased filter 2 years ago. We recently had an issue with low flow—bypassed the filter and flow was good again. We contacted Waterdrop Filter customer service thru a chat with Ramon who let me know that the ‘head’ was the issue and they would replace it (free of charge). Sarah-customer service representative- followed up thru email confirming what Ramon had said. Robbie Li-customer service representative- followed that up by confirming a delivery date of equipment. Overall excellent customer service, the new ‘head’ has larger inlet and outlet (new hoses were shipped with the new head to fit). Had the filter back in service within 2 days.

I love this filter and the fact that it hooks straight to the cold water line under the sink. It’s out of the way and does a great job of providing convenient drinkable water straight from the sink! I used to have water filter tanks in the fridge and after the convenience of this, I wouldn’t go back.The customer service at Waterdrop is also great! Kimberly in customer service was beyond helpful in assisting me when the flow of cold water was decreasing after going through the filter. Now, the cold water flow is high again and I have nice filtered water! Thank you, Kimberly!This product is great and with their amazing customer service, this purchase is very low risk, they will help resolve any issues!

When you order on this platform, there's no selection to give you to 2 x female 3/8" to male 1/4" hoses. Either Amazon or the company needs to make a way for you to chose this before adding to cart. It comes standard with 1 x female 3/8" to male 1/4", and 1 x male 3/8" to male 1/4" hoses. You'll either need to get an adapter or buy a new hose.All that being said, I contacted customer service and expressed my concerns. They were vary prompt to resolve the situation for me. I've installed the product now, and I am very very pleased with the results. The water taste great and the install took all of 5 minutes. 10/10 would recommend to my friends and family.

I ordered this water filter system and could not install it fully at first because the hose connector provided did not fit my sink's water outlet. I contacted customer service asking for the correct connector part and Olivia C. from their company got back to me within a day to ask for more details and then sent out the connector part to me and I received it within a week. Olivia also sent me an extra filter set for the troubles. The water filter system has been up and running for a month now without any issues. The water quality definitely improved as I can taste the difference. I hope the filter last as long as advertised. Will update if there are any issues.

I’ve been using the Waterdrop filter for a few weeks now, and I can already taste the difference. The water is noticeably cleaner, fresher, and has zero chlorine smell. I actually enjoy drinking water straight from the tap now.Installation took just a couple of minutes — it’s super simple and the instructions are clear. I appreciate the slim, space-saving design too — perfect for my small kitchen setup.It filters fast and doesn’t slow down the water flow, which is a huge plus. And knowing it removes lead, chlorine, and other nasty stuff gives me peace of mind, especially with a baby on the way.Highly recommend if you care about water quality and want a hassle-free filter that actually works.