ULTRALOQ Latch 5 Smart Lock - Built-in WiFi Smart Fingerprint Door Lock - Biometric Keyless Entry Door Lock with App - Digital Keypad Door Handle Lock - Smart Locks for Front Door - App Remote Control

UPDATE 2 - December 2025: The service support has been excellent. The U-tec team stayed on top of the problem until everything was fixed. Thank you. UPDATE: The fingerprint began to work, and my users were able to scan their fingerprints using the U Home app on my phone! The problem may be related to the Wi-Fi getting disconnected frequently. After many tries, I removed/reinstalled the batteries, and the scanner began to work after the Wi-Fi reconnected. Coincidence or not, that took care of the problem. We have an excellent 2.4 GHz service in the office, but for some reason, the lock keeps getting disconnected from Wi-Fi. In contrast, everything else in our office stays Wi-Fi connected without interruptions. It's the third time I've had to reconnect the Wi-Fi in a week of use. Initial Review: So far, the product has not worked as promised. The fingerprint registration only works if you are an "administrator". The fundamental problem is that the app cannot record the "normal user" fingerprint on the user's smartphone app, even when they are allowed to use my administrator phone. The U home app does not have an interface for a "normal user" to register their fingerprint using the app. The tech support rep told me, "For now, normal users have to use the PIN code method or the telephone app to open the lock. You can make them an administrator too". Making every employee an administrator is a silly suggestion because it will defeat the purpose of having an administrator. Today, I spent almost an hour with technical support troubleshooting the problem. It required removing the batteries, taking off half of the lock to unplug the internal cable, deleting and reloading the app, and repeatedly deleting and reentering all users' information. We conducted at least 10 trials with different employees, but NOTHING worked. After exhausting all her tricks, the support lady said she could not do anything more and would open a ticket for higher-level support. She advised me, "Please wait for an email within 24 hours." The app is not very user-friendly when it comes to creating new users, either. Mechanically, the lock is rugged and works well with a PIN code, but I paid extra to purchase a fingerprint lock. Please SAVE your money and buy their regular lock.

Great product. Easy to setup using existing standard door knob. We used it for our garage doorway to add some security if we leave the garage roller door open. Quick and easy to use. Would definitely buy again.

I have been a Ultraloq customer for over eight years now and counting. The first Ultraq lasted eight years with no problem up until last September 2025. I decided to buy this one because I believe the other is old and out dated. I received the new Ultraloq latch 5 and installed it. It struggled to connect with my wifi 2.4GH right from the get go. I finally got it working, but the 0 started acting up, then all other characters started acting up as well. I contacted Ultraloq customer service via email, they responded quickly. After few troubleshooting, they decided to ship a new replacement witch took only four days to arrive. The replacement is installed and running good. We are all happy with Ultraloq products. The app works flawlessly. Highly recommended.

This is a recent but well researched buy. It has great lock features and options. I'd give it an extra 100% if it was NFC enabled. It is easy with the instructions to fit it yourself. However, the internal latch was too short with the dimensions in my door and I had to hire a locksmith to adjust the hole size and fit it because I didn't have the tools to adjust it myself. I have a house guest and it was easy to add her to the security amd she was able to choose her own passcode. There's an enter key on the last row, it needs to be hit to accept a pass code. No issues with fingerprint so far. Two per person is allowed. The lock feature on the app isn't useful, the lock cant be opened from the outside without a code or fingerprint.

Mechanical locking mechanism is not working on day 1 and has stuck my door locked. Even after removing both front and back electronic components the mechanism is jammed locked. May end up having to break down the door to get it open.