Primo Bottom-Loading Self-Sanitizing Water Dispenser, 3 Temp (Hot-Cool-Cold) Water Cooler Water Dispenser for 5 Gallon Bottle w/Child Safety Lock, Black and Stainless Steel

I've had this for just about 6 months now and I can safely say that I'm satisfied with this product. Maybe for the first 2 or 3 weeks I had the water leaking issues some of the users were talking about. It didn't really bother me than, now it's completely gone so that's a plus. I love the light that's placed near the water spout, I don't need to turn on my kitchen light to get water. The hot water is very hot, perfect for a cup of coco, or herbal tea. Other than that it does exactly what I want it to and hasn't given me a single issue. Pros: Has built in light, hot water, easy set up, does exactly what I need. Cons: These are minor gripes and actually don't bother me, but I figure I would let other users know. The buttons do feel low budget, doesn't bother me. Leaky spout for the first few weeks, didn't bother me. Cold water isn't super cold, but still cold enough in my opinion. I guess there is another model that provides extremely cold water if you're into that. Conclusion: I took the risk because it was slightly cheaper than another model I was comparing it to. I've been nothing but happy with this product. I know there are more expensive models that might do some things better, but I don't feel I need to spend extra money for minor gripes. Everybody in the house thinks it was a smart purchase.

I've had this water dispenser for six years and still works like new. Even light bulb over the spigot still works. It still looks new too. No wear on the buttons and they all work fine. I love the heated water on demand and the chilled water is nice and cold with no need for ice. I use in my home. We go through two 5 gallon bottles a week. The bottom loading feature is a must have. No spills, no feats of strength to replace the bottle. Absolutely zero issues. Meets and exceeds all expectations.

My family and I love this water cooler!! I read the reviews before I bought it and some of them said they had leaking issues with their cooler, so I was hesitant but thought I would give it a try. I'm glad I did because this is a great cooler and works well! It will be 1 year this summer that we have had it and we have had no leaking from it at all. We love that you can get room temperature water, cold water, or hot water from one cooler, and you don't have to look at the ugly bottle sitting on top of the machine! It is quiet until the bottle is almost empty and then you hear a gurgling, but that is easily fixed but putting in a new bottle! I also love the light on this cooler because it makes a great night light for the kitchen! 07/02/17 UPDATE: Sadly my cooler stopped cooling the water and then started leaking water all over my floor (thankfully I have tile floor in the kitchen!). The cooler stopped working the end of June 2017 which means I had only been using this cooler for 11 months!! I contacted the seller and reported this issue. The response from the seller was basically, sorry about your luck but we only offer a 30 day warranty! Really a 30 day warranty on this type of product is absolutely ridiculous!! So now I have had to purchase another water cooler and went with the Self-Cleaning Whirlpool Bottom Load Water Cooler which had excellent reviews!! I read all the reviews on the Primo Cooler but chose to ignore the reviews talking about a leaking cooler, and thought that wouldn't happen to me! HA, the joke was on me!! DO NOT PURCHASE THIS PIECE OF JUNK WATER COOLER UNLESS YOU HAVE MONEY TO WASTE!! :-(

The unit has been great

I've been unknowingly renting my water dispenser for the last 12 years. I thought this thing was "paid off" and I wasn't being charged anymore. Nope!! 8 equates to the number of dispensers I could have bought for what I've spent this whole time. The Primo is living up to its name for the most part. It's very sleek and clean. I love the bottom loaded option. There's a subtle light that stays on and it self cleans. I really love that. My only issues are cosmetic. I don't care for the metal drip tray and the door doesn't have a handle or notch to open it. You kinda have to feel your way around and pull the door open. Other than that, it's a great machine. All the temperatures are accurate and you can see the difference. The safety latch on the hot button is a great feature for those with kids or others with coordination issues. It's pretty lightweight and easy to move around. My water tastes fantastic and it makes great ice. I would definitely recommend this product!!

Bought this in April of 2017. It’s now December of 2024 and it’s still running strong. I set the cleaning feature about once a week right before bed and have taken the top off myself to double check the insides are staying clean once every 6 months or so. Had to repair a weld on the hot water tank once because it separated, wouldn’t suggest doing that yourself, but it was fairly simple if you have the general knowledge of taking things like this apart. Since mine is so old I wasn’t worried about voiding a warranty. It works great for our family and when/if this one finally gives out I’ll most likely be looking at getting the same one. Although I will say the price of inflation is insane because in 2017 I bought it for $173 and now it’s over $220…. So that’s unfortunate. However I’d say I’ve definitely gotten my moneys worth out of it.

Love it

My parents love this item. Hot is good for tea and cold is refreshing or just room temp good option. Bottom loading is a definite plus as they are older.

If I could rate this lower I would. It is very loud and is SOOOO slow at pouring out. Plus it broke 7 months after I bought it, leaked water all over the floor! I highly recommend Costco's water coolers. DO NOT BUY this.

I really like it its nice and now my kids can change the water jug to its my second one I ordered already for my sister inlaw

So far so good. Cold is cold. Hot is hot. And it runs quietly. Quite satisfied.