ASURION 2 Year Laptop Protection Plan ($500 - $599.99)

This service is worth the money spent. My daughter dropped something on her laptop, cracking the screen. We contacted the protection plan provider and had a prepaid box sent to us within a few days. We followed the directions and sent the computer in for service, and received it back completely repaired in less than a week. If your thinking is, " Is this worth it? Don't, if you have one issue, it's paid for itself.

Used Asurion for a few things now, it seems to cover anything that has happened to anything covered. Most recently had a laptop die, had to send it in but got it covered in about 3 days from when I sent it.

Great service. You made it very simple and fast. Wish all products made repairs so simple.

Spent 2 days trying to upload pics to their online page of the cracked laptop screen that won’t allow the pics to be sized properly to fit in their service request system. This allows them to continuously deny your attempt to get a claim advanced. After 3 failed phone calls (system will keep you entering selections until the cll just hangs up) to reach their support team, I made contact and was given an email address to send in my pics of the damage per their request. I was spoken to like a child and told that I had to send in all the additional photos so they could scrutinize them and determine if my claim is covered under their warranty. Only to be denied 2 more times saying the pics were not suitable enough to approved the claim. The final act of worthless customer service was the repeated requests for me to provide PROOF in form of a receipt that I had actually bought the Asurion warranty when I bought the laptop from Amazon. I was already in their system as a customer and they had issued me a service request number to file the claim for a cracked screen 2 days earlier. After essentially implying that I was being dishonest about my purchase of the laptop and their warranty I had to send borderline rude emails complaining about how treating your customers like they are frauds and liars and the multiple requests for photos is all a stall tactic in their procedures & protocols to deny their responsibility of upholding their warranty commitments that I was finally issued a claim and advanced in their system. Then told it would take 5 days for them to send me a “box” for me to pack my laptop in and mail back to them for inspection, repair or replacement. Who knows how many WEEKS that process would take. All the time my daughter’s semester is advancing and ahe is falling behind and having to borrow another laptop to perform her online assignments. I still have not received the box to send in the unit for repair. Worst experience ever and I would not recommend purchasing this asurion warranty.

This warranty was well worth it. In less than a year an accident occurred that would have had us $700 dollars out of pocket. Seamless process and computer was repaired and back home in less than a week.

Bought a used Dell Precision and hard drive failed after a half dozen uses. Glad I bought the Asurion policy.

I was very pleased with the repair process, I was able to place the repair online. The packaging to send the Gamming laptop back was received quickly and once the laptop was shipped back I received updates on the repair. Once laptop was repaired it was shipped back. So far it’s working fine

First time I've had to file a claim for any of my electronics. Claim process very simple, they sent me a label and a box within 2 days. Sent it out. Was notified when they received it got it back maybe 5 days later. Very happy as I don't like complicated.